At Wellness with Nella, we take great pride in the quality and craftsmanship of our handmade aromatherapy products. Your satisfaction is our priority, and we handle returns on a case-by-case basis with the following guidelines.

1. 1. General Return Conditions
      • You may return most new, unopened items within 7 days of delivery for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
   2. Non-Returnable Items
      • Due to the nature of the products, some items cannot be returned unless they arrive damaged. These include opened or used products.
   3. Damaged or Defective Items
      • If you receive a damaged item, contact me within 7 days include photos of the damaged item. We will replace the item or issue a full refund.
   4. How to Initiate a Return
      • To start a return, contact me with your request, reason for return and photos if applicable.
   5. Return Shipping
      • For returns, you are responsible for shipping costs, which are non-refundable. We recommend using a trackable service and insurance.
   6. Refunds
      • Approved returns will be processed within [e.g., 5-10] business days to the original payment method. Original shipping costs are non-refundable.

Shipping Policy

All products from Wellness with Nella are handmade to order. This allows us to ensure the freshness and quality of each item you receive. Because of this personalized attention, our current processing time is 7-10 business days from the date your order is placed. Please note that this timeframe does not include weekends or public holidays.